Supporting Business Continuity at Constellation Energy
Protecting Vital Records

Constellation Energy is the nation's leading competitive supplier of electricity to large commercial and industrial customers and one of the nation's largest wholesale power sellers. Headquartered in Baltimore, this Fortune 200 company relies heavily on the resources of its in-house Print and Digital Media Services (P&DMS) unit to handle its widely varying media needs, from printing marketing collateral to the scanning and storage of vital company records. In fact, P&DMS plays a critical role in the company's disaster recovery and business continuity initiatives, using advanced technology to help ensure the success of these important corporate programs.

Recognizing the document intensiveness of its industry, and above all, importance of the “What if?” factor when formulating its plans for Disaster Recovery and Business Continuity, Constellation Energy's Business Continuity team partnered with the Print & Digital Media Services unit to help find answers to such questions as: “How can we protect the vital records of a major energy company? How can we use technology to our advantage to improve customer service, increase safety, reduce the costs of doing business, maintain internal documents for internal reference and make them accessible via a secured platform?” Cognizant of the enormity of the task that lay ahead, P&DMS had a solution: “Find a vendor with the expertise and resources to mentor as well as support us in meeting the needs of our clients.”

QAI fit the bill perfectly.

“We needed a local systems integrator with a proven track record in the document management business and good reputation for quality, customer service, and accessibility at a moment's notice if necessary. We also sought one that shared our 'best practices mentality' and could help us to improve service to our internal customers,” said Daniel Kovalsky, director, Print & Digital Media Services. “QAI was able to provide more services and a more secure archival solution than other vendors we considered.”

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