Project:

QAI Archives Millions of Global Regulatory Records for Multi-National Specialty Pharmaceutical Provider

Background:

A global specialty pharmaceutical company recently developed and implemented a global regulatory eArchive initiative across its worldwide offices. The specific goal was to create a globally accessible eArchive that could enhance compliance and productivity, increase content visibility and reusability, improve security, and streamline company processes.

Challenge:

There were many challenges to overcome in implementing one of the company’s first global archiving initiatives. These included numerous language barriers, local government restrictions regarding document retention, and regulations limiting the movement of documentation through Customs and across international borders. The project’s staff also faced specific logistical problems regarding the delivery of physical scanning and documentation equipment to various sites, and the availability of proper power conversion hardware at each location..

Solution:

 QAI’s comprehensive approach evolved continually with the project’s increasing scale and regular updates from on-site staff. The initial approach called for all documents to be reviewed and indexed in one semi-central location, and then shipped to QAI’s Fulton, Md., headquarters for scanning and archiving into the pharmaceutical company’s Documentum content management platform. Yet, as the project evolved, on-site scanning was also quickly implemented at each remote location due to local government restrictions regarding document retention.

Results:

In total, the project encompassed work in more than 30 countries on every populated continent. QAI’s staff scanned and archived more than 3 million documents over the course of 28 months, and even more will be integrated and archived by the project’s slated completion in September 2010.

_CASE STUDY